Mandatory to have- Experience in direct face-to-face customer handling, managing grievances and complaint.

- Candidate must know English & local language based on location

Interested Candidates are requested to share your updated resume to [email protected] along with below details- Total Experience-

Relevant Experience-

Qualification-

Skills-

Current Location-

Preferred Location-

Current Company-

Current Designation-

Current CTC-

Expected CTC-

Notice Period-

Reason for job change-

Languages Known-

Job Purpose - Responsible for managing customer interactions and ensuring superior service experience by addressing queries, complaints, and requests effectively. Requires robust communication skills, sound knowledge of financial products, and the ability to handle diverse customer situations with professionalism.

Position Title - Consultant

Department - Customer Experience

Key Responsibilities -

- Greet and assist customers who visit the area office.
- Address customer queries and concerns related to services.
- Provide accurate and timely information regarding loan account statuses, NOC, RC, Refund, E-mandate and other necessary services.
- Resolve customer complaints and issues in a professional and timely manner.




- Conduct follow-up calls or meetings to ensure customer satisfaction and resolve any outstanding issues.
- Maintain a thorough understanding of the companys products and services.
- Educate customers about self-service features/channels, benefits, etc.
- Maintain customer visit records in CRM with purpose of visit and resolution details.
- Adhere to company policies, procedures, and regulatory requirements.
- Prepare regular reports on customer interactions, transaction volumes, and feedback.
- Work closely with Sales, Collection and other CFT members and departments to ensure seamless customer experience delivery.
- Provide feedback to management on customer trends and potential areas for improvement.
- Should check the Cross sell & Insta card eligibility of customers and probe for customer interest to capture leads to contribute to Revenue generation

Qualifications - Bachelors degree in business administration, Finance, or a related field preferred. Experience - Minimum 6 months experience in direct face-to-face customer handling, managing grievances and complaint. Well versed with Customer Experience Management

Location open for - Prayagraj , Bhubaneswar, Kolkata, Rajahmundry, Tirupur

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