Roles and Responsibilities

- Manage CRM activities, including data entry, email marketing, and campaign management.

- Ensure timely follow-ups with clients through phone calls and emails to maintain robust relationships.

- Identify new business opportunities by networking within the industry and attending events.

- Provide excellent customer service by resolving issues promptly and ensuring client satisfaction.

- Maintain accurate records of all interactions with customers using our CRM system.

Desired Candidate Profile

- 1-6 years of experience in CRM Management or related field (preferably from IT background).

- Bachelor's degree in Computers or relevant discipline; B.Tech preferred but not mandatory.

- Strong understanding of Post Sales processes, Client Satisfaction principles, Customer Management best practices.

📌 Customer Relationship Manager (Gurugram)
🏢 Vplak India
📍 Gurugram