Designation-Senior Customer Care & CRM

Company: Ikoho Lifestyle Pvt. Ltd.

Location: Sector 62, Noida

Work Mode: Work from Office

Experience: 2–4 Years

Looking for Immediate Joiner

- At IKOHO, a design-first, culture-driven D2C footwear brand, we’re looking for a Senior Customer Care & CRM who can manage customer queries, handle escalations, and ensure a seamless customer experience.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, chats, and customer queries.
- Manage customer escalations, complaints, returns, exchanges, and refunds.
- Coordinate with warehouse, logistics, and operations teams for timely issue resolution.
- Work on Shopify, CRM tools, and courier partner portals.
- Monitor tickets, pending cases, and SLA timelines.
- Maintain daily reports and identify recurring customer issues.

Requirements:

- 2–4 years of experience in Customer Care, CRM, or E-commerce Customer Support.
- Strong experience in handling customer calls and escalations.
- Excellent verbal and written communication skills in Hindi and English.
- Familiarity with Freshdesk, Zendesk, Shopify, or similar platforms.
- Solid problem-solving, coordination, and follow-up skills.

📌 Customer Relationship Manager (Noida)
🏢 ikoho
📍 Noida