Job highlights

- Graduate / Post-Graduate - MBA,BBA,BCom,BA,BSc,MCom,MSc,BCA
- Eligibility & Preferred Background
- 8 years experience in Customer Relationship Management,Client Servicing,Account Management,B2B Client Coordination or Operations Management

Roles & Responsibilities Manage and lead multiple Contract Manufacturing Client Accounts

Build and maintain strong Customer Relationships, ensuring Client Satisfaction

Oversee Client Handling, Client Servicing, Order Processing, and Order Management

Coordinate with Manufacturing Operations, Production Planning, Factory Teams, Stores and Dispatch Teams

Supervise Client Account Executives, Operations Executives, Back Office Team and Interns

Maintain MIS, Excel Sheets, Data Management and Back Office Records

Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation

Analyze Client Feedback,



resolve escalations, and drive Client Retention and B2B Growth

Eligibility & Preferred Background

Graduate / Post-Graduate - MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA

4-8 years experience in Customer Relationship Management, Client Servicing, Account Management, B2B Client Coordination or Operations Management

Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, Contract Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage

Solid Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Awareness

📌 Customer Relationship Manager (Ahmedabad)
🏢 HCP Wellness
📍 Ahmedabad