Location: South Extension I, New Delhi

Industry: Study Abroad | Career Counselling & University Admissions

Employment Type: Full-Time | On-site

Experience: 0–2 years (Freshers are welcome)

Compensation: ₹30,000–₹32,000 per month + 10% performance-based variable

About the Company

RemDesk is hiring on behalf of a leading career counselling and global university admissions advisory organization with over 25 years of industry experience.

The organization specialises in helping students make informed academic and career decisions through personalized counselling, profile building, and admissions guidance for leading universities across India and internationally.

Having mentored thousands of students over the years, it has established itself as a trusted name in career guidance and higher education consulting.

About the Role

We are looking for a confident, articulate, and customer-focused Customer Relationship Executive to engage with prospective students and parents, understand their educational aspirations, and guide them through the initial stages of their counselling and admissions journey.

As one of the first points of contact for prospective families, you will be responsible for building relationships, managing enquiries, explaining available services, and coordinating counselling appointments.

This is a communication-intensive role involving inbound and outbound calls, structured follow-ups, and close collaboration with the admissions team to support student enrollments.

Key Responsibilities

1. Student & Parent Engagement

- Connect with prospective students and parents through inbound and outbound calls.
- Understand their academic goals, interests,



and counselling requirements.
- Introduce the organisation's career counselling, profile-building, and university admissions services.
- Address initial enquiries and guide interested families toward scheduling counselling sessions.
- Build trust and maintain a professional, consultative approach throughout every interaction.

2. Customer Relationship Management

- Develop and maintain positive relationships with prospective students and parents.
- Conduct timely follow-ups to keep families engaged throughout the enquiry process.
- Provide relevant information, address basic concerns, and escalate specialised queries to the counselling team.
- Ensure a responsive and professional experience across all customer interactions.

3. Lead Management & CRM

- Maintain accurate records of enquiries, interactions, follow-ups, and appointments.
- Update lead information and track progress using CRM or internal systems.
- Monitor prospective student engagement and identify opportunities for further follow-up.
- Coordinate with internal teams to ensure smooth communication and handovers.

4. Admissions & Enrollment Coordination

- Schedule counselling sessions and coordinate appointments between families and counsellors.
- Follow up with prospective students regarding scheduled sessions and next steps.




- Support the admissions team in converting qualified enquiries into enrollments.
- Work toward individual and team performance targets related to engagement, appointments, and enrollments.

Candidate Profile We are looking for someone who:
- Has excellent verbal communication skills in English and Hindi .
- Is confident and comfortable interacting with students and parents over the phone.
- Has strong interpersonal, persuasion, and relationship-building skills.
- Demonstrates patience, professionalism, and a customer-first approach.
- Is organised, proactive, and consistent with follow-ups.
- Is comfortable working in a performance-driven environment.
- Has basic computer proficiency; familiarity with CRM systems is an advantage.
- Has 0–2 years of relevant experience in customer engagement, relationship management, inside sales, telecalling, or education counselling. Motivated freshers are encouraged to apply

Work Schedule Working Days: Tuesday to Sunday

Weekly Off: Monday

Working Hours: 10:00 AM – 6:00 PM

Work Location: South Extension I, Current Delhi (On-site)

Why Join?

- Work with an established organization with over 25 years of experience in career counselling and university admissions.
- Gain exposure to international education, student engagement, and admissions consulting.
- Develop practical skills in customer relationship management, communication, and enrollment coordination.
- Collaborate with experienced education counsellors and admissions professionals.
- Earn competitive compensation with performance-linked incentives and opportunities for professional growth.

📌 Customer Relationship Executive – Student Engagement & Admissions (Delhi)
🏢 RemDesk
📍 Delhi