Job highlights

- Experience in customer service within apparel or fashion retail

- Handle multi-channel customer queries, manage order issues, coordinate with internal teams, and improve customer retention

Role & responsibilities

- Handle customer queries through WhatsApp, calls, email and other communication channels.

- Manage website and marketplace enquiries, including product availability, sizing, styling, order status and delivery updates.

- Follow up on abandoned carts, pending enquiries and potential customers to improve conversions.

- Manage customer concerns related to returns, exchanges, refunds and order exceptions in accordance with company policies.

- Build solid customer relationships and encourage repeat purchases.

- Maintain accurate customer records, follow-up sheets and CRM data.

- Coordinate with the warehouse, dispatch, sales and operations teams to resolve customer issues.

- Support customer management at the factory experience centre.

- Track customer feedback, recurring complaints and satisfaction levels.

- Help improve customer retention, customer experience and overall sales conversion.

Apply Now!!

📌 Customer Relationship Executive (Jaipur)
🏢 JAIPUR MORNI
📍 Jaipur