Job Title: Customer Relationship Executive

Location: Remote

Employment Type: Full time

Compensation: ₹3 – 4 LPA

Experience: 0 – 2 years

Joining: Immediate

About SharePal

SharePal is a peer-to-peer gear and lifestyle rental platform operating across 13+ cities in India. We believe in Own Less, Live More, and we're rebuilding customer support around one idea: every customer should know exactly who is looking after them.

About the Role

Today, support is ticket-based and each person owns one step, so customers keep repeating their story. We're moving to a city-based model where one owner follows the customer from first message to pickup. As a Customer Relationship Executive, you'll work remotely and be assigned a SharePal city to own, building real relationships with its customers, not just closing tickets.

This is a fast-moving startup role. If you've worked in a startup (or want to start your career in one) and like owning outcomes rather than passing tickets along, this is for you.

Key Roles & Responsibilities

? Own the customer journey, first message to order completion

- Handle all tickets and calls from customers in your assigned city across verification, delivery and order completion
- Resolve order issues as they happen
- Take sales calls for your assigned city

? Coordinate with every team
- Work closely with your city's warehouse team and all central teams to resolve issues quickly
- Learn the rental process end to end

? Build the relationship
- Know each case so customers never have to retell their story




- Stay in touch with customers, especially when something goes wrong

? Escalation, feedback & fixes
- Act as the escalation point for your city group
- Take recurring customer issues to the teams that can fix them

What We're Looking For

- 0 – 2 years of experience in customer support, customer success, or sales calling, ideally in a startup or fast-paced environment
- Genuine interest in building meaningful, long-term customer relationships
- Confident communication with customers on calls and tickets, in Hindi and English
- Ability to connect with customers and internal teams to get things moving
- A calm, kind approach and the ownership to see a case through from start to finish
- Comfortable working without a rigid playbook and figuring things out as you go
- A reliable internet connection and a quiet workspace for remote calls
- Graduation completed
- Available to join immediately

What You Will Own

✅ Real ownership: You own every customer's experience, from first message to order completion

✅ Paid for the relationship: Incentives grow with the positive reviews you generate

✅ Help build the model: Shape how customer support runs, city by city

✅ Startup growth: Early-stage exposure and the chance to grow fast as the model scales

? If this sounds like what you're looking for, apply here or share your updated resume at [email protected]

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📌 Customer Relationship Executive (India)
🏢 SharePal.in
📍 India