Job highlights

- Graduate with 1-5 years experience in CRM, patient coordination, or customer support
- Manage CRM data, handle customer calls and queries, coordinate with teams, track appointments and leads, lead team operations

Role & responsibilities

1. Manage and maintain accurate customer / patient information in the CRM System.
2. Handel customer / patient calls, queries, requests, and follow up professionally.
3. Conduct timely follow up with existing and prospective patients / Customers.
4. Coordinate with centers, doctors, operations, and other relevant teams for timely resolution of queries.

Track appointments, inquiries, follow ups, leads, and customer interactions.
1. Lead the Team Operation.

Preferred candidate profile Any Graduate. 1-5 Years of experience in CRM, Customer Relationship Management, Healthcare, Tele calling, Customer support, patient coordination or similar roles.

Excellent verbal and written communication skill.

Robust customer handling and interpersonal skills.

Good follow up and coordination abilities.

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