We are looking for an enthusiastic and customer-friendly Customer Relationship Executive to handle feedback calls, customer support, and WhatsApp communication. The candidate will be responsible for maintaining positive relationships with students, collecting feedback, and resolving customer concerns.
Key Responsibilities
- Make feedback calls to students and customers.
- Collect feedback regarding classes, trainers, and services.
- Handle customer queries through WhatsApp and phone calls.
- Identify and resolve customer issues and complaints.
- Follow up with students to ensure satisfaction.
- Maintain regular communication with existing customers.
- Coordinate with the academic and other departments to address concerns.
- Maintain feedback records and prepare daily reports.
Requirements
- Excellent communication skills.
- Enthusiastic, friendly, and positive attitude.
- Good telephone conversation skills.
- Basic knowledge of WhatsApp and digital communication.
- Ability to handle customer complaints patiently.
- Good listening and problem-solving skills.
- Previous experience in customer support or feedback calling is an added advantage.
Interested candidates can share their updated resume. Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Customer Relationship Executive (Kaloor)
🏢 ENGLISH MITHRA
📍 Kaloor
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