- Handle customer enquiries through phone calls, walk-ins and online channels.
- Maintain positive relationships with existing and prospective customers.
- Understand customer requirements and provide appropriate information.
- Ensure a high level of customer satisfaction.
1. Customer Follow-Up
- Make follow-up calls to customers regarding vehicle enquiries.
- Follow up with customers for test drives, bookings and vehicle deliveries.
- Contact existing customers for service reminders.
- Follow up on pending customer queries and complaints.
1. Sales Support
- Coordinate with the sales team to generate leads.
- Explain vehicle features, offers, finance options and promotional schemes.
- Schedule customer appointments and test drives.
- Support the sales team in achieving monthly targets.
1. Service Coordination
- Remind customers about periodic vehicle servicing.
- Coordinate with the service department for customer appointments.
- Collect customer feedback after service completion.
- Resolve customer concerns by coordinating with the concerned department.
1. Customer Feedback & Satisfaction
- Collect customer feedback and maintain records.
- Handle customer complaints professionally.
- Ensure timely resolution of customer issues.
- Maintain customer satisfaction and improve customer retention.
1. MIS & Reporting
- Maintain daily call reports and customer databases.
- Update lead status and follow-up details in CRM software.
- Prepare daily, weekly and monthly performance reports.
- Track enquiries, conversions, follow-ups and customer complaints.
1. Required Skills
- Good communication skills.
- Positive telephone handling and convincing skills.
- Basic knowledge of MS Excel and MS Office.
- Customer-handling and problem-solving abilities.
- Positive attitude and willingness to learn.
- Ability to work with targets and deadlines.
- Knowledge of automobile products is an added advantage.