We are seeking a proactive and customer-oriented CRM Executive to manage customer relationships and provide efficient post-sales support. The candidate will be responsible for handling customer queries, coordinating documentation, payment follow-ups, and ensuring a smooth customer experience from booking to possession.
Key Responsibilities
- Handle customer queries through calls, emails, and WhatsApp.
- Maintain customer records and update CRM databases.
- Coordinate booking forms, agreements, and registration documentation.
- Follow up with customers regarding payment schedules and outstanding dues.
- Coordinate with internal departments for customer-related matters.
- Handle customer complaints and ensure timely resolution.
- Assist in possession formalities and customer handovers.
- Maintain MIS reports and daily activity records.
Required Skills
- Positive verbal and written communication skills.
- Knowledge of real estate CRM operations.
- Customer relationship and coordination skills.
- Basic knowledge of MS Excel and CRM software.
- Strong follow-up and problem-solving abilities.
Skills: crm,communication,builders,excel
📌 Customer Relationship (Mumbai)
🏢 DGS Group Builders And Developers
📍 Mumbai
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