Company Description Derma Redefined by Dr. Sampurna is a dermatological clinic based in Ghaziabad, India, focused on providing specialized skin care and treatment services to a diverse patient base. The clinic emphasizes personalized care, combining medical expertise with patient-centered service. Team members work in a clinical environment where attention to detail, empathy, and professionalism are highly valued.

Derma

Redefined aims to deliver high-quality dermatological solutions while maintaining robust relationships with patients and their families.

Role Description The Customer Relations Executive is a full-time, on-site role based at Derma Redefined in Ghaziabad. This role involves welcoming patients, managing appointments, and coordinating front-desk activities to ensure a smooth clinic experience. The executive will handle patient inquiries, provide information about services, and assist with registration and follow-up processes.

Responsibilities include addressing concerns, gathering feedback,



and supporting efforts to improve overall patient satisfaction. The role also requires close collaboration with medical and administrative staff to maintain clear communication and efficient patient flow.

Qualifications

- Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust and rapport with patients.
- Candidates should possess Customer Service and Customer Satisfaction skills to respond effectively to inquiries and concerns.
- Candidates should possess clear and professional Communication skills for interacting with patients and internal teams.
- Basic computer proficiency and experience with appointment scheduling or clinic management software are beneficial.
- Prior experience in a healthcare, hospitality, or customer-facing environment is an advantage.
- Ability to work on-site full-time in Ghaziabad, maintain confidentiality, and manage multiple tasks in a rapid-paced setting.

📌 Customer Relations Executive (Ghaziabad)
🏢 Derma Redefined by Dr Sampurna
📍 Ghaziabad