Company Description Cubictree, a GABA Projects Pvt Ltd company founded in 2009, specializes in enterprise applications, data digitalization, big data analytics, and e-discovery platform solutions for the legal sector in India. The company delivers real-time deep litigation data analytics and risk identification solutions using one of the largest unstructured litigation data repositories in the country. With a database of over 250 crore litigation records and millions added daily, Cubictree enables users to make informed, high-quality decisions from simple and structured analytical inputs.

Its DAAS solutions are implemented across 300+ enterprise and large customers pan-India, helping banks and financial institutions significantly reduce high-risk lending and save substantial time for corporate legal teams.

Qualifications

▪ Visit client premises regularly to understand requirements, review progress, and maintain strong relationships.

▪ Share regular updates with clients on ongoing activities, deliverables, and pending issues.

▪ Coordinate with internal technical, operations, and support teams to resolve client concerns within agreed timelines.

▪ Schedule and conduct periodic client meetings and maintain meeting minutes and action trackers.

▪ Follow up on open issues, commitments, and action items until closure.





▪ Proactively identify client concerns and escalate critical issues to the appropriate teams.

▪ Monitor customer satisfaction, engagement, and overall service experience.

▪ Maintain accurate records of client interactions, visit reports, meeting notes, and issue status.

▪ Ensure timely communication and consistent follow-ups to build client trust and long-term relationships.

Required Skills

▪ Excellent verbal and written communication skills.

▪ Robust interpersonal, relationship-management, and customer-handling skills.

▪ Good coordination, follow-up, and problem-solving abilities.

▪ Willingness to travel for client visits as required.

▪ Ability to manage multiple clients, meetings, and priorities.

▪ Proficiency in MS Excel, email communication, and reporting tools.

▪ A customer-first mindset with a strong sense of ownership and accountability.

Experience working in BFSI Domain

Key Performance Indicators (KPIs)

▪ Client satisfaction and retention.

▪ Timeliness of client updates and follow-ups.

▪ Resolution time and closure rate for client issues.

▪ Completion of scheduled client visits and review meetings.

▪ Timely closure of meeting action items.

▪ Quality of client communication and reporting.

📌 Customer Relations Executive (Mumbai)
🏢 Cubictree (A GABA ProjectsCompany
📍 Mumbai