Company Description Radiant Cash Management Services (RCMS), a subsidiary of the Radiant Group, is India’s leading retail cash management services company, operating since 2005 with a strong culture of discipline, efficiency, safety, and security. The organization is guided by leadership with extensive armed forces experience, and a significant portion of the workforce are ex-servicemen, reinforcing a values-driven and performance-focused environment. RCMS supports banks, financial institutions, organized retail, restaurants, and e-commerce companies with comprehensive cash management solutions across 18,000+ pin codes and 60,000+ business touch points.

Services include cash pickup and delivery, instant credit, network currency management, cash processing, cash vans and transit services, and other value-added offerings. RCMS is ISO 9001:2015 certified, listed on the NSE and BSE, and has expanded into Radiant Valuable Logistics to handle high-value commodities like gold and diamonds.

Role Description The Customer Relations Specialist is a full-time, on-site role based in Chennai. This role involves managing day-to-day customer interactions, responding to inquiries, and resolving service-related issues in a timely and professional manner. The specialist will monitor customer feedback, coordinate with internal teams to address concerns, and ensure that service commitments are met consistently.





Responsibilities include supporting customer onboarding, maintaining accurate records of customer communications, and contributing to initiatives that improve customer satisfaction and retention. The role also requires preparing basic reports on customer service performance and participating in process improvements to enhance the overall customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide consistent, high-quality assistance.
- Candidates should possess Customer Satisfaction and Customer Retention skills to build long-term relationships and support loyalty-focused initiatives.
- Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and professional etiquette.
- Relevant experience in customer-facing roles in banking, financial services, logistics, or retail is beneficial.
- Ability to work in office in Chennai, manage multiple tasks, and collaborate effectively with cross-functional teams.
- Proficiency in basic computer applications (e.g., email, CRM tools, MS Office) and comfort with documenting customer interactions.
- Formal education in business, commerce, or a related field is an advantage, along with a strong commitment to integrity and service excellence.

📌 Customer Relations Specialist (Chennai)
🏢 Radiant Cash Management Services
📍 Chennai