Job highlights

- Requirements . 3 5 years of experience managing telecalling,telesales,or customer service teams. . Strong understanding of user behavior and customer needs.
- Role Overview . We are looking for a Customer Experience Manager to lead our telecalling team focused on re-engaging users who drop off after installing the app or do not return after their first purchase

About the Company Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India s #1 Car & Bike Care App, Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360 vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution.

Hoora s mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it s routine cleaning, urgent servicing, compliance needs, or upgrading your ride.

Job Mission

- Hoora is India s leading doorstep car and bike care brand, operating in 60+ cities and serving over 1,00,000+ customers.
- We are redefining auto-care with creative tech, eco-friendly solutions, and convenience.

Role Overview
- We are looking for a Customer Experience Manager to lead our telecalling team focused on re-engaging users who drop off after installing the app or do not return after their first purchase.
- This role involves gathering, analyzing,



and reporting user feedback to help the management team make data-driven decisions that improve conversion and retention rates.

Key Responsibilities
- Lead, mentor, and manage a team of telecallers to re-engage drop-off and non-repeat users.
- Ensure the team follows standardized scripts and communication guidelines for consistent quality.
- Collect detailed and actionable feedback from users.
- Identify patterns, recurring issues, and improvement opportunities from user responses.
- Prepare clear weekly reports highlighting findings and recommendations for management.
- Collaborate with marketing and product teams to suggest solutions that improve customer retention.
- Train the telecalling team to ask the right questions and extract meaningful insights.

Requirements
- 3 5 years of experience managing telecalling, telesales, or customer service teams.
- Strong understanding of user behavior and customer needs.
- Excellent communication, leadership, and analytical skills.
- Ability to create concise, data-backed reports for business decision-making.
- Proficiency in MS Excel/Google Sheets for tracking and analysis.

Why Join Us
- Directly influence customer conversion and retention for a growing brand.
- Work closely with marketing and product teams to create impactful changes.
- Opportunity to build and improve customer experience processes from the ground up.

Working Hours
- Monday to Saturday (6 Days) 10AM to 7PM

Salary
- Competitive and in line with industry standards. The final offer will be based on the candidate s skills and experience.

📌 Customer Experience Manager (Nagpur)
🏢 Hoora Technologies
📍 Nagpur