Hiring with a leading Shopify marketing platform offering omnichannel solutions, including web push notifications, email, & SMS marketing
Responsibilities -
- Live Chat Support: Deliver real-time, exceptional support via live chat, swiftly resolving issues so merchants feel heard and supported.
- Customer Onboarding & Training: Guide new merchants through setup and migration, leading engaging sessions and onboarding sessions so they know exactly what to do next.
- Product Mastery: Become a Brevo guru, developing deep functional & industrial expertise to solve both straightforward inquiries and complex edge cases.
- Process & SOP Documentation: Create, update, and refine internal standard operating procedures and self-serve documentation to share knowledge across the team.
- Product Feedback Loop: Champion the customer voice by capturing user insights and partnering with Product and Engineering to improve the platform.
- Night Shift Coverage: Open to working the night shift to provide reliable, responsive coverage for our global merchant base.
What We’re Looking For
Must have experience working with a SaaS company catering to the North American/USA market.
The candidate's experience to be in between 3-5 yrs.
The candidate must be comfortable working the night shift (6 PM–3 AM)
Must be adaptable to work on weekends and holidays as per business requirements, with 2x pay for those days.
Benefits
Cab facility and meal vouchers, 2x pay on holidays and weekends for critical work.
Wellbeing that works: INR 10 lakh medical insurance, maternity support, childcare facilities, and wellness bonuses.