Job highlights

- Flexibility to work from home and the office based on business requirements within Admirals serviceable area. .

Summary of the role. Key Responsibilities

- Flexible to work in shifts,including weekends and holidays.

- Minimum Education: 10+2.

- webchat,email etc) and outbound telephony activity (Vet practice contact only).

Job Summary

This is going to be an exciting and dynamic role, that needs an energetic and confident professional to help support us during this time of growth and innovation. This role would be perfect for an ambitious and multi-talented person who is looking to begin their career within digital operations and the wider UK insurance sector and would be responsible for dealing with a portfolio of our newly acquired More Than business. The successful candidate will be responsible for providing customer and administrative support to our range of UKbased customers and will support the department in ensuring we follow the industry s best practice internal group policy in our dealings with our customers and vet practices, as well as maximizing the benefits that these suppliers bring to the business.

The successful colleague would also be responsible for providing support to the newly created internal Admiral Pet Insurance team in an array of activities.

Location: Gurugram. Flexibility to work from home and the office based on business requirements within Admirals serviceable area.

Summary of the role

Key Responsibilities

- The primary responsibility of this role will be to assess Pet Insurance related queries and answer then effectively.

- To be successful in this role it is important to be able to engage effectively with customers to assess and resolving customer s queries. These queries will primarily be for customer service renewals and customer engagement will take place through inbound and outbound digital channels (e.g. webchat, email etc)



and outbound telephony activity (Vet practice contact only).

- This role will be required to engage with UK-based veterinary practices (and groups) to support customers. This engagement will be primarily via email and telephone.

- Providing administrative support to our internal management team ensuring effective record keeping and timely completion of regulatory objectives and supporting exception process management.

- Engaging with internal and external colleagues to support the effective co-ordination of customer policy related activity.

- Input into the development of our processes and customer journey within our business model to support our continuous improvement.

Ingredients to Success

- Desire to work within a busy customer-focused department
- The ability to communicate effectively to suppliers and internal stakeholders alike using digital technology
- The ability to work with a high level of autonomy

- Excellent organisational skills and a strong work ethic.

- Experience within a financial services setting

- Passionate about animals and animal healthcare with a desire to learn more about veterinary science

Requirements

- Flexible to work in shifts, including weekends and holidays.

- Excellent verbal and written communication skills.

- Strong problem-solving skills and attention to detail.

- Ability to work independently and as part of a team.

- Possess technical abilities to navigate through customer Service tools.

Qualifications

- Minimum Education: 10+2

- Experience: Minimum of 1 year of experience in a customer service role Voice/Blended Contact Centre with 8 to 12 months of Webchat/Messaging experience (International) such as UK, US or Australian customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Specialist - Pet Operations (Gurugram)
🏢 Admiral Solutions
📍 Gurugram