Job highlights

- Graduate with 1+ year experience in international voice/customer support and excellent English communication skills
- Handle inbound international customer calls, resolve queries, maintain documentation, and meet performance metrics
- Salary ₹3-6 LPA with incentives, 5-day workweek, rotational shifts, and one-side cab facility

We are hiring candidates for multiple voice processes with excellent communication skills.

Eligibility Criteria:*

- 1+ Year Experienced: Candidates with one year or more of relevant experience.
- Qualification: Graduates
- Communication Skills: Excellent communication skills are mandatory.

Key Roles & Responsibilities
- Handle inbound calls from international customers in a professional and customer-friendly manner.
- Understand customer queries, concerns, and issues and provide appropriate resolutions.
- Deliver a high-quality customer experience on every interaction.
- Provide accurate information regarding products, services, accounts, or other customer-related concerns.
- Handle customer complaints efficiently and escalate complex issues to the relevant team when required.
- Maintain proper documentation and update customer details accurately in the system.
- Follow company policies, process guidelines, quality standards, and compliance requirements.
- Meet defined performance metrics,



including customer satisfaction, quality, productivity, and call handling targets.
- Demonstrate active listening, problem-solving, and effective communication skills.
- Work closely with internal teams to ensure timely resolution of customer concerns.
- Maintain professionalism and a positive attitude while handling different types of customer interactions.

Preferred candidate profile
- Excellent verbal communication skills in English.
- Strong customer service and interpersonal skills.
- Good problem-solving and active listening abilities.
- Basic computer knowledge and ability to navigate multiple systems.
- Comfortable working in rotational shifts.
- Ability to work in a fast-paced, target-driven environment.
- Freshers and experienced candidates are welcome to apply.
- Previous experience in International Voice/Customer Support will be an added advantage.

Compensation & Advantages
- Salary: 3 LPA to 6 LPA, depending on experience, skills, and interview performance.

- Lucrative Incentives
- 5 days working with 2 rotational week offs.
- Rotational shifts.
- One-side cab facility available.

Apply now and build your career in International Customer Support! Interested candidates may call / whatsapp on below mentioned numbers

Kanishka :(phone hidden)

📌 Customer Care Executive (Pune)
🏢 WSNE Consulting
📍 Pune