Job highlights

- Prior experience in international customer support/chat and excellent written English communication skills

- Respond to customer queries via live chat, maintain CRM records, and meet KPIs including multitasking multiple chats

Role & responsibilities

- Respond to customer queries and requests through live chat in a skilled, accurate, and timely manner.

- Provide detailed information regarding products and services to assist customers effectively.

- Maintain accurate records of customer interactions and resolutions in the CRM system.

- Ensure high levels of customer satisfaction through excellent communication and problem-solving skills.

- Meet individual and team KPIs, including response time, quality standards, and customer satisfaction metrics.

- Handle multiple customer conversations simultaneously (dual concurrency) while maintaining service quality.

Preferred candidate profile

- Excellent written English communication skills.

- Prior experience in international customer support/chat processes.

- Strong multitasking and problem-solving abilities.

- Familiarity with CRM tools and customer service best practices.

- Ability to work in a fast-paced environment and achieve performance targets.

📌 Customer Care Executive (Pune)
🏢 Tech Mahindra
📍 Pune