As a Customer Care Executive (CCE), you will play a vital role in ensuring customer satisfaction and providing exceptional service. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and provide information about our products and services. You will be expected to communicate effectively in both English and Hindi, demonstrating strong persuasive and negotiation skills to handle customer interactions efficiently.

A customer-centric approach is essential, as you will be the first point of contact for our clients. You will need to manage multiple tasks simultaneously while maintaining a high level of professionalism and empathy.

Key responsibilities include responding to customer queries, providing accurate information, and ensuring a positive customer experience.



You will also be required to utilize your logical reasoning and probing abilities to understand customer needs and offer appropriate solutions. The ideal candidate will possess solid soft skills, enabling them to build rapport with customers and handle challenging situations with ease.

This position is open to any undergraduate or graduate, and we welcome candidates with varying levels of experience. Join us in delivering outstanding customer service without the pressure of sales targets. We are committed to providing a supportive work environment and offer competitive compensation for your contributions.

Industry

Metal / Iron / Steel

Department

Front Office / Receptionist

📌 Customer Care Executive (Kolkata)
🏢 Talent Hub Jobs
📍 Kolkata