– CUSTOMER CARE EXECUTIVE (TELECALLING & INSURANCE)

Department: Customer Care / CRMJob Title: Customer Care ExecutiveReports To: Customer Care Manager / CRM ManagerCompany: NBT Hyundai

1. Job Purpose

To handle customer calls, generate service and sales enquiries, follow up with customers, and coordinate insurance-related activities to ensure customer satisfaction and business growth.
1. Roles & Responsibilities

Telecalling & Customer Care
- Make outbound calls to existing and potential customers.
- Attend incoming customer calls and enquiries.
- Follow up with customers regarding vehicle sales and service.
- Inform customers about service reminders, offers, and promotions.
- Collect customer feedback and maintain customer records.
- Generate leads and coordinate with the respective departments.
- Handle customer queries and complaints professionally.

Insurance Coordination
- Contact customers regarding vehicle insurance renewal.
- Follow up on pending insurance renewals.
- Explain insurance policies, renewal options, and available benefits.
- Coordinate with insurance companies for quotations and policy processing.
- Assist customers with insurance documentation and renewals.
- Maintain insurance renewal records and follow-up reports.
- Achieve assigned insurance renewal and sales targets.

1.



Key Performance Indicators (KPIs)

- Daily Calling Target.
- Customer Follow-up and Conversion.
- Insurance Renewal Target Achievement.
- Insurance Sales Performance.
- Customer Feedback and Satisfaction.
- Lead Generation.
- Proper Maintenance of Customer Records.

1. Qualifications & Experience

- Minimum Plus Two / Diploma / Bachelor's Degree.
- Previous experience in telecalling or customer care is preferred.
- Knowledge of vehicle insurance is an added advantage.
- Basic computer and MS Office knowledge.
- Good communication skills in Malayalam and English.

1. Required Skills

- Excellent telephone communication skills.
- Valuable customer-handling ability.
- Convincing and negotiation skills.
- Basic knowledge of insurance products.
- Follow-up and coordination skills.
- Positive attitude and patience.
- Target-oriented approach.

1. Overall Job Expectation

The employee is expected to maintain good customer relationships through effective telecalling, ensure timely insurance renewals, generate business opportunities, and provide professional customer support while achieving assigned targets. Pay: ₹12,800.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Chacka)
🏢 NBT Hyundai
📍 Chacka