Customer Care Executive – HVAC AMC & Warranty

Roles & Responsibilities

1. Customer Handling

- Handle customer calls, emails, and WhatsApp enquiries related to HVAC AMC and Warranty.
- Coordinate with customers regarding service requests and complaints.
- Maintain good customer relationships and ensure customer satisfaction.

1. AMC Management

- Maintain AMC customer details, contract records, and renewal dates.
- Track preventive maintenance schedules and ensure timely service visits.
- Follow up with customers for AMC renewals.
- Coordinate with service engineers for scheduled maintenance.

1. Warranty Management

- Handle all HVAC warranty-related customer complaints and requests.
- Maintain warranty records, equipment details, and warranty validity.
- Coordinate with service teams for warranty inspections and complaint resolution.
- Follow up until the customer complaint is closed.

1. Documentation & MIS

- Prepare and maintain AMC and Warranty documentation.
- Maintain customer databases, service reports, and complaint registers.
- Prepare daily, weekly, and monthly MIS reports.
- Maintain service records, checklists, and customer communication records.




- Ensure proper filing and submission of all service-related documents.

1. Customer & Internal Follow-up

- Regularly follow up with customers regarding pending complaints and service schedules.
- Coordinate with HVAC service engineers, technicians, and internal departments.
- Track pending service requests and ensure timely closure.
- Escalate unresolved customer complaints to the concerned HOD.

1. Required Skills & Qualifications

- Any Degree / Diploma in a relevant field.
- Excellent knowledge of MS Office (Excel, Word and Outlook).
- Good knowledge of Excel, including data entry, formulas, filtering, sorting, and report preparation.
- Good communication skills in English and Tamil.
- Good telephone handling and customer coordination skills.
- Robust documentation and follow-up skills.
- Ability to manage multiple customers and tasks simultaneously.

Pay: ₹9,600.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Education:
- Bachelor's (Preferred)

Location:
- Choolaimedu, Chennai, Tamil Nadu (Required)

Work Location: In person

📌 Customer Care Executive - HVAC AMC & Warranty (Choolaimedu)
🏢 AUTUMN HVAC ENGINEERS
📍 Choolaimedu