Role & responsibilities

Experience: 4 Years

Joining: Immediate Joiner Preferred

:

We are looking for an experienced Export Documentation Executive (Customer Care) with solid knowledge of shipping operations, export documentation and customer coordination.

Roles & Responsibilities:

- Handle shipment bookings and container booking finalization.
- Prepare and share MBL & HBL drafts with clients and agents for timely approval.
- Ensure timely submission of Shipping Instructions (SI).
- Coordinate with shipping lines and carriers for container bookings and shipment updates.
- Follow up for first print approval and manage queries raised by shippers.
- Coordinate with carriers for invoices and follow up on pending charges.
- Liaise with the finance team regarding carrier charges and invoice-related matters.




- Ensure timely MBL/HBL release and delivery of Bills of Lading to shippers.
- Coordinate with internal operations teams to ensure smooth shipment execution.
- Maintain proper shipment documentation and prepare DSR (Daily Status Reports).
- Provide regular updates and customer support to dedicated clients.

Candidate Profile:

- Minimum 4 years of experience in Export Documentation / Shipping Operations / Freight Forwarding.
- Strong knowledge of MBL, HBL, SI submission and container bookings.
- Experience in customer care, shipper coordination and carrier follow-ups.
- Good communication, coordination and problem-solving skills.
- Immediate joiners will be preferred.

📌 Customer Care Executive/ Export documentation/ Documentation executive (Navi Mumbai)
🏢 Star India Container Line
📍 Navi Mumbai