Job highlights

- Clear and neutral English accent with good written communication and basic CRM skills
- Respond to customer queries via live chat, resolve complaints, update CRM, and meet performance targets

Role & responsibilities

- Communication: Good verbal communication skills in English.
- Accent: Clear and neutral English accent.
- Customer service: Ability to handle customer queries and complaints politely.
- Problem-solving: Ability to understand issues and provide quick solutions.
- Computer skills: Basic computer knowledge and ability to use CRM software.
- Flexibility: Willingness to work night shifts or rotational shifts.
- Experience: Freshers may apply; previous international voice process experience can be an advantage.
- Personality: Positive attitude, patience, confidence, and professional behavior.
- Education: Usually a minimum of 12th pass or graduation, depending on company requirements.
- Respond to customer queries through live chat.




- Provide accurate information about products and services.
- Resolve customer complaints and technical issues.
- Communicate professionally using correct English grammar and spelling.
- Handle multiple customer chats simultaneously.
- Maintain customer records and update details in the CRM system.
- Follow company policies, data privacy rules, and quality standards.
- Meet performance targets such as response time, customer satisfaction, and chat quality.

Preferred candidate profile

- Good written English communication skills.
- Solid typing speed and accuracy.
- Basic computer knowledge.
- Good problem-solving and multitasking skills.
- Ability to handle customers patiently and professionally.
- Willingness to work night shifts or rotational shifts.
- Freshers and experienced candidates may apply, depending on the company

call on - (phone hidden) naina

📌 Customer Care Executive (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram