- Be the Voice of Our Brand: Greet incoming callers with warmth, energy, and professionalism.
- Listen & Discover: Ask smart questions to uncover what customers truly need.
- Advise & Upsell: Share product, pricing, and promo details while spotting natural upsell opportunities on every call.
- Turn Objections into Wins: Handle concerns with empathy and guide callers smoothly to a "yes."
- Keep Things Organized: Log call notes, inquiries, and closed deals accurately in our CRM.
- Crush Your Targets: Hit and exceed individual and team sales goals while staying sharp on our latest products and industry trends.
Preferred candidate profile
What Were Looking For:
- Strong Communicator: Fluent in English with clear, confident verbal and written skills.
- Relevant Experience: Prior background in customer service and sales (call center experience is a big plus!).
- Quick & Adaptable: Comfortable thriving in a fast-paced environment and thinking quickly on your feet.
- Problem Solver: Great at multitasking, prioritizing, and finding smart solutions under pressure.
- Tech-Savvy: Solid basic computer skills and familiarity with CRM tools.
- Flexible Schedule: Open to rotational shifts, including evenings
Role: Technical Support - Voice / Blended, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required read more
Key Skills Skills highlighted with ‘‘ are preferred keyskills BPO InboundBPO Customer ServiceVoice ProcessCommunication Skills