Job highlights

- 0-1 year experience in international voice process with strong English verbal fluency

- Handle customer inquiries, resolve issues, process requests, maintain CRM records, and escalate complex cases

Roles and Responsibilities:

- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner.

- Process customer requests for product information, and concerns according to company policies.

- Maintain accurate records of all interactions with customers using CRM software.

- Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements:

- 0-1 year of experience in an international voice process environment (BPO/Call Centre).

- Solid communication skills with excellent verbal fluency in English language.

- Ability to work on US processes and adapt quickly to new systems and procedures.

📌 Customer Care Associate (Bengaluru)
🏢 Bread Financial
📍 Bengaluru