- Manage overall customer relationship activities and ensure high levels of customer satisfaction.

- Monitor customer feedback, complaints and service-related concerns and ensure timely resolution.

- Supervise and guide CRM Executives, CROs and telecalling staff.

- Monitor customer follow-ups, enquiry handling, lead management and customer retention activities.

- Ensure timely follow-up with customers after vehicle sales and service visits.

- Handle customer escalations and coordinate with concerned departments for effective resolution.

- Monitor customer satisfaction scores, feedback ratings and dealership CRM performance.

- Ensure proper implementation of Tata Motors customer relationship standards and processes.





- Conduct regular customer satisfaction calls and feedback review sessions.

- Maintain accurate customer databases, complaint records and CRM reports.

- Coordinate with Sales, Service, Insurance and other departments to improve customer experience.

- Identify customer service gaps and implement corrective actions.

- Conduct team meetings and training sessions to improve customer-handling skills.

- Prepare and submit daily, weekly and monthly CRM performance reports to management.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 CRM Manager (Mavelikara)
🏢 Sleeba u0026 Sons Motor Coorporation
📍 Mavelikara