Position - Customer Relationship Manager

Experience - 1 to 3 Years

Segment - B2B Industrial & Manufacturing

Role Summary

We are seeking a proactive and detail-oriented Customer Relationship Manager (CRM) to oversee and nurture client relationships across our B2B industrial segment. In this role, you will act as the key liaison between clients and internal teams—ensuring client satisfaction, seamless order tracking, and account retention.

Key Responsibilities

- Client Relationship Management: Serve as the primary point of contact for assigned B2B industrial clients, managing communication, query resolution, and account health.
- Order & Delivery Coordination: Partner with internal operations, production, and supply chain teams to ensure client orders and specifications are fulfilled seamlessly and on time.
- Issue Resolution: Promptly address client feedback or technical concerns, coordinating with internal engineering or technical teams to ensure swift resolution.
- Account Retention & Renewals: Assist in managing existing contracts, renewals,



and identifying upselling or cross-selling opportunities within key accounts.
- Reporting & Data Entry: Maintain exact record-keeping of client interaction history, inquiries, and pipeline status within the CRM software.

Qualifications & Skills

- Experience: 1 to 3 years of hands-on experience in CRM, Account Management, or Client Servicing in a B2B industrial or manufacturing environment.
- Education: Bachelor’s Degree in Business Administration, Engineering, or a relevant industrial stream.
- Communication: Strong verbal and written communication skills with a skilled demeanor when interacting with B2B clients.
- Technical Aptitude: Ability to quickly understand industrial/manufacturing product lines, technical terms, and client requirements.
- Core Competencies: Excellent problem-solving capabilities, organizational skills, proficiency in CRM platforms, and a client-first mindset.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Raipur)
🏢 Thirubala chemical
📍 Raipur