- Generate regular reports and insights from CRM data to help management understand customer behavior,sales performance,lead conversion rates,and opportunities for improving customer experience and retention
Customer Relationship Manager
Responsible For Maintaining Client Relationships, Managing Sales Pipeline, And Ensuring Customer Satisfaction
- Manage and maintain the Customer Relationship Management (CRM) system to ensure accurate customer data, timely updates, and proper tracking of leads, prospects, and client interactions across multiple sales and service channels.
- Coordinate with sales, marketing, and customer support teams to monitor customer engagement, track campaign performance, and ensure smooth communication throughout the customer lifecycle.
- Generate regular reports and insights from CRM data to help management understand customer behavior, sales performance, lead conversion rates, and opportunities for improving customer experience and retention.
- Address customer queries, follow up on leads, and support relationship-building initiatives to enhance customer satisfaction. Ensure that all client interactions are documented properly and service issues are resolved efficiently.
Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.