`1.Monitor incident management queue and resolve assigned incidents within SLA 2.Execute administrative tasks for the maintenance 3.Support process expertise, in particular incident management and service request management. 4.Fully document incidents and incident resolution, likewise for service request 5.Interface with users and systems engineers in order to resolve technical and user problems 6. Handle P1 notifications for ISP and Power Outages Skills: 1. Understanding of standard Network support tools and practices; as well as of Network devices 2.`

Understanding

Windows/Linux administration skills

Mandatory key words to be Looked at in Resume (Tools/Skills/Programming languages)- (Critical Incident management, ServiceNow, Logicmonitor)

1. Work Location:( if Multiple locations please mention possible locations)- Hyderabad

2. Total Experience to be looked at: 3+ Years

3. Work type : (In office/Hybrid/Fully Remote): In Office

4. Working Hours : 24/7 support

📌 Critical Incident Manager (Hyderabad)
🏢 HCL INDIA
📍 Hyderabad