This position communicates with customers to bring resolution to unpaid accounts. Employee works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. Employee overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.
Responsibilities
- Contacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.
- Educates administrative groups on proper procedures and verifies adherence.
- Partners with various departments to resolve and correct payment/billing issues.
- Participates in implementation of recent or improved processes to ensure proper usage and adherence.
- Communicates operational instructions to processing workgroups.
- Provides support to internal and external customers to address billing issues and provide requested reports.
- Oversees daily workflow.
Qualifications
- Bachelors Degree or International equivalent in Accounting, Finance, or a related field - Preferred
- Working knowledge of Microsoft Word, Excel, Access, and Outlook