Job highlights

- Knowledge on Software Center Configuration Manager,Software center &
- RSA. . Open to working in a 24x7 environment with rotating shifts and rotating weeks off

- Experience in Mac and Windows Operating System,SCCM,VPN,RSA &

- Active Directory.

Job Summary

As an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a quick paced and complex environment. As a member of this world class team you will support for technical issues affecting FICO employees and infrastructure.

What You'll Contribute

- Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.

- Identify and escalate tickets requiring urgent attention and action.

- Log all contacts and document all the activities and results accurately and completely in the incident management tool.

- Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.

What We're Seeking





- Experience in Mac and Windows Operating System, SCCM, VPN, RSA &
- Active Directory.

- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.

- Proven communications skills (verbal and written).

- Knowledge on MSDN accounts, WebEx account &

- Software Assignment.

- Knowledge on ITIL Framework and Terminologies.

- Demonstrated problem solving capabilities.

- Route/Assign tickets to the appropriate support group, if necessary.

- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.

- Knowledge on Software Center Configuration Manager, Software center &

- RSA.

- Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Corporate IT Operations-Specialist (Bengaluru)
🏢 FICO
📍 Bengaluru