II. JOB PURPOSE To provide wide range of administrative & clerical services.
Core Responsibilities
Coordinate with TPA desk for admission and query resolutions
1. To coordinate (OP &
• IP) between the patients and the doctors or any other department if in case any patient faces any problem. (Vary department wise).
2. To manage OPD appointments &
• Follow up with patients for OPD / Procedure.
3. To coordinate conversion from OP to IP &
• OP to Pharmacy.
4. To coordinate OP movement to Diagnostics / Procedure / Non-invasive cardiology.
5. To get number of planned discharges from treating doctors and share the same with ALOS team.
6. To collate data for presentation in Monthly Departmental meeting. And prepare all the statistics of the department.
7. To look after the pre-op, recent patients and inform the doctor accordingly.
8. Follow up of the admitted patients to be done as follows:
- (vary department wise)
1. Keep track of all kinds of patients (Cash/Insurance/Corporate)
2. Query RESOLUTION to be done for TPA/ Corporate patients.
3. Departmental indents to be taken care of.
4. Look after the Maintenance of the department.
5. To look after operation theatre (OT) bookings.
6. To look after bill settlement of the patient.
- To arrange for departmental meetings and CMEs and ensure participation of departmental staff in all events/meetings/conferences.
- Departmental promotional activities to be done as per instruction.
- To handle all the official/administrative work of the doctors.
- To ensure adherence to attendance management system of the department (including punching and roster).
- To ensure effective and efficient utilization of departmental funds.
- Keep track of Employee vaccination for all Doctors &
• Employees &
ensure preservation of data to meet NABH compliance.
IV. KEY RESULT AREAS
Measurable Deliverables
- Ensure participation of the department in forums is not less than 75%
- Ensure Employee vaccination records are up to date
- Ensure attendance management system is adhered & implemented with no errors
- To ensure no escalations are received from internal & external customers on documentation & billing
V. JOB REQUIREMENTS
Minimum Qualifications
- Graduate/ Post Graduate in Management, Hospital Administration
Experience
- 2-4 years
Technical Skills
- Expertise in Word, Excel and PowerPoint & Outlook operations.
- Eye for detail.
- Ability to meet deadlines while ensuring that the focus on quality is not diluted.
Behavioural Skills
- Good Communication & Inter personal skills, Pro activeness, Self Driven.
- Presentable
- Punctuality/Dress code/ Adherence to hospital policies