Role & responsibilities

- Real-Time Monitoring

- Monitor daily warehouse operations, including inventory levels, order processing and shipping activities.
- Track operational performance and ensure efficiency and accuracy.
- Monitor warehouse activities using WMS and other operational tools.

2. Issue Identification & Resolution
- Identify, investigate and resolve operational issues and bottlenecks.
- Take timely action to minimize operational disruptions.
- Escalate critical issues to the Control Tower Lead and relevant stakeholders.

3. Coordination & Communication
- Coordinate with warehouse teams, management and other departments.
- Maintain effective communication between Inbound (IB), Outbound (OB), ICQA and Dispatch teams.
- Provide timely updates on operational status, issues and resolutions.

4. Data Analysis & MIS Reporting
- Analyse warehouse operational data and performance metrics.
- Prepare regular MIS reports and management reports.
- Track KPIs such as order accuracy, turnaround time and inventory levels.
- Identify trends and areas requiring improvement.

5. Process Monitoring & Optimization
- Monitor daily operational processes and productivity.
- Identify process gaps and operational bottlenecks.




- Support initiatives to improve warehouse efficiency and process performance.

6. Compliance & Safety
- Ensure adherence to warehouse safety regulations and company policies.
- Monitor compliance with Standard Operating Procedures (SOPs).
- Promote safety and compliance within warehouse operations.

7. Technology & System Management
- Utilize Warehouse Management Systems (WMS) and other operational tools.
- Support the integration and effective utilization of warehouse technologies.
- Ensure accurate data entry and data integrity.

8. Documentation & Record-Keeping
- Maintain accurate records of control tower activities.
- Document operational issues, escalations and resolutions.
- Ensure records are updated and available for audits and reviews.

Role: Operations - Other, Industry Type: Beauty & Personal Care, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: B.Tech / B.E. in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Logistics OperationsSupply Chain OperationsSQLPower BIMIS WMSExcelSAP

📌 Control Tower Executive (Mumbai)
🏢 Purplle.com
📍 Mumbai