Five9 / IVR / Voice & CCaaS Specialist

Location: Bangalore, India

Experience: 10+ Years

We are looking for experienced Voice & Contact Center Technology professionals with strong hands-on experience in Five9, IVR and Cloud Contact Center (CCaaS) platforms .

The ideal candidate should have experience supporting and optimizing enterprise contact center environments, call flows, routing strategies and telephony integrations.

Key Responsibilities

- Configure, support and troubleshoot Five9 Cloud Contact Center solutions.
- Design, implement and maintain IVR workflows and call flows.
- Manage ACD, skill-based routing, queues and call distribution strategies.
- Support inbound and outbound campaigns, dialers and call routing.
- Troubleshoot SIP/VoIP connectivity, telephony and agent-related issues.
- Work on CRM integrations, APIs and third-party telephony integrations.
- Monitor contact center performance and generate operational reports.
- Handle incidents, root cause analysis and production support.

Mandatory Skills





- 10+ years of overall experience in Voice / Contact Center / Telecom technologies.
- Hands-on experience with Five9 is mandatory .
- Strong experience in IVR, call flows and ACD.
- Call routing, queue management and skill-based routing.
- SIP, VoIP and telephony integrations.
- Contact Center troubleshooting and production support.

Positive to Have

- NICE CX, Genesys or Avaya.
- SBC and voice gateways.
- ServiceNow / CRM integrations.
- Workforce Optimization (WFO/WFM).
- Conversational AI / IVA and voice automation.

Location: Bangalore Preference: Immediate joiners / candidates with short notice periods.

Application Instructions

Interested candidates with relevant Five9 and IVR experience can share their updated resumes at [email protected]

Important: Five9 experience is mandatory. Candidates must have 10+ years of overall relevant experience.

Please apply only if you meet the essential requirements.

📌 Contact Center Specialist (Bengaluru)
🏢 Artech
📍 Bengaluru