We are looking for a dynamic Head of Collections to lead our B2C unsecured loan collections. This role is responsible for driving strategies to reduce delinquency, enhance recovery, and lead a high-performing team.
Key Responsibilities:
- Develop and implement smart, data-driven collections strategies.
- Lead, mentor, and manage a team of telecalling and digital collections agents.
- Analyze portfolio trends and create action plans for high-risk accounts.
- Drive operational efficiency, compliance, and customer-centric collections.
- Collaborate with cross-functional teams for smooth issue resolution.
- Implement advanced tools and digital-first collection campaigns.
- Prepare reports, track KPIs, and present performance updates.
Requirements:
- Bachelor’s degree in Finance, Business, or related field.
- 8+ years’ experience in B2C collections management; 5+ years in team leadership.
- Proven success in reducing delinquency and handling escalations.
- Robust leadership, analytical, and negotiation skills.
- Proficiency in collections software, CRM, and MS Office.
📌 Collections Manager (Should have NBFC / Bank Exp) (Chennai)
🏢 Kreon Finnancial Services
📍 Chennai
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