KLM Axiva Finvest Ltd. is seeking a proactive and result-oriented Collection Executive for its Edappally Branch. The role involves managing collection activities, following up on overdue accounts, coordinating with customers, and ensuring timely recovery of outstanding dues while maintaining professional customer relationships.
Key Responsibilities
- Collection Management: Carry out regular collection activities and ensure timely recovery of outstanding dues.
- Customer Follow-up: Contact customers through calls and other communication channels to follow up on pending payments and overdue accounts.
- Overdue Monitoring: Track overdue accounts, maintain follow-up records, and take necessary steps to improve collection efficiency.
- Field Coordination: Coordinate with branch staff and customers for collection-related activities and payment follow-ups.
- Customer Relationship Management:
Maintain professional communication with customers and handle collection-related queries and concerns effectively.
- Policy Compliance: Ensure that all collection activities are carried out in accordance with company policies, procedures, and applicable regulatory guidelines.
Educational Qualification
- Graduate in any discipline. Candidates with a background in Commerce, Finance, or Business Administration will be preferred.
Experience & Skills
- Prior experience in collections, recovery, or customer follow-up in NBFCs, banks, or financial institutions will be an added advantage.
- Positive communication and negotiation skills.
- Ability to handle customer interactions professionally.
- Basic knowledge of MS Excel and reporting.
- Target-oriented approach with good follow-up and coordination skills.