Job Summary

Own end-to-end last-mile operations across the Mumbai/Pune cluster.

Responsibilities

- Drive daily delivery performance, including SLA, on-time delivery, rider productivity, and order success rates.

- Manage Team Leads and city operations to ensure seamless execution.

- Build, train, and retain high-performing operations teams.

- Forecast manpower requirements and ensure adequate rider availability.

- Monitor key operational metrics and implement corrective actions to improve efficiency.

- Coordinate with client operations, dark stores, and internal stakeholders for smooth execution.

- Handle escalations and ensure service excellence.

- Identify process improvements to reduce costs while improving customer experience.

- Scale operations as the business expands across the region.

Requirements

- 4-8+ years of experience in logistics, quick commerce,



or hyperlocal last-mile operations.

- Hands-on experience managing quick-commerce last-mile operations is mandatory.

- Proven experience managing large rider fleets and multiple locations.

- Solid analytical and operational problem-solving skills.

- Experience leading ground teams in a high-growth environment.

- Comfortable working with operational dashboards and performance metrics.

- Willingness to travel across the Coimbatore cluster.

Preferred Experience

- Experience with Blinkit, Zepto, Swiggy Instamart, Flipkart Minutes, BigBasket Now, Dunzo, or similar quick-commerce operations.

- Experience scaling multi-city operations.

Skills

- quick commerce
- last-mile delivery

- Fleet Management

📌 Cluster Manager (Quick Commerce) (Mumbai)
🏢 Pico Xpress
📍 Mumbai