Role & responsibilities

Role- Cluster General Manager- Germany

1. FULL P&L; OWNERSHIP PRIMARY ACCOUNTABILITY

- Own full cluster P&L; across 56 properties.
- Ensure consistent delivery of GOP, EBITDA, and cash-flow targets.
- Drive profitability across all revenue and cost lines not rooms revenue alone.

2. REVENUE OPTIMIZATION WITH REVENUE MANAGERS

- Approve and enforce pricing strategy, yield plans, and demand forecasting.
- Align every property to ADR optimization, occupancy targets, and RevPAR growth.
- Review daily / weekly pickup, channel mix, and compression opportunities.
- Push corrective action the moment revenue underperformance is identified.

3. GUEST EXPERIENCE & REPUTATION — WITH GSRS

- Ensure consistent guest-experience standards across all properties.
- Monitor review scores (Google, OTA, internal surveys), complaint-resolution time, and repeat-guest ratio.
- Use GSR insights to surface experience gaps and recurring issues; enforce service-recovery standards.

4. OPERATIONAL EFFICIENCY & PPM CONTROL — WITH PPM TEAM

- Ensure preventive-maintenance adherence across all properties.
- Track room downtime, maintenance-ticket closure time, and capex execution vs. budget.
- Reduce disruptions that erode room availability and revenue; standardize asset upkeep and lifecycle planning.

5. COST & EXPENSE CONTROL

- Strict control over payroll % (primary focus), utilities (water, electricity, gas), OTA commissions, and





consumables / operating supplies.
- Identify and eliminate wastage, leakages, and overstaffing.
- Approve manpower planning on a justification-based hiring basis only.

6. CLUSTER LEADERSHIP & ACCOUNTABILITY SYSTEM

- Lead all property GMs on a weekly performance-review cadence; set transparent KPIs per property and per

department head. Cluster General Manager | Confidential
- Enforce accountability through daily dashboards, weekly review calls, and monthly P&L; reviews.
- Drive a performance culture across the cluster.

7. STANDARDIZATION ACROSS PROPERTIES

- Enforce uniform SOPs for check-in / out, housekeeping, maintenance response, and billing / audit.
- Reduce dependency on individual property practices.

8. BUSINESS GROWTH & ASSET UTILIZATION

- Identify underperforming properties and implement turnaround plans.
- Drive ancillary revenue — early check-in / late check-out, laundry, upgrades, and corporate tie-ups.
- Support new openings, transitions, and property stabilization.

9. REPORTING & GOVERNANCE

- Ensure accurate MIS reporting across the cluster.
- Monitor daily revenue dashboards, weekly cost sheets, and monthly P&L; statements.
- Ensure audit compliance and documentation discipline

Base Location- Gurgaon Note-

Candidates with strong P&L; management experience and a proven track record of managing large-scale operational portfolios are encouraged to apply.

📌 Cluster General Manager (Gurugram)
🏢 OYO
📍 Gurugram