13 Nov
|
Epsom Wellness u0026 Longevity
|
Mumbai
13 Nov
Epsom Wellness u0026 Longevity
Mumbai
- Working Days: 6 Days a Week Working Hours: 10 Hours a Day Location: As per clinic requirement Salary Budget: Up to ₹60,000 per month (depending on experience, suitability and interview performance). Roles & Responsibilities
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- Oversee the overall sales of the clinic and day-to-day operations and functioning of the aesthetic clinic.
- - Client Consultation: Understand client requirements, explain treatment procedures, benefits, precautions, and aftercare instructions.
- - Sales and Revenue Targets: Achieve assigned monthly sales targets for skin treatments, packages, memberships, and approved skincare products.
- - Upselling and Cross-Selling: Recommend suitable add-on treatments, packages, and skincare products based on client needs without making misleading claims.
- - Client Relationship Management: Build strong client relationships, maintain followup records, encourage repeat visits, and support client retention.
- - Treatment Room Hygiene: Maintain cleanliness, sanitization, and sterilization of equipment and treatment areas in accordance with company protocols
- - Manage, supervise and coordinate clinic staff, including cosmetologists, therapists, receptionists and client coordination executives.
- - Ensure smooth clinic operations, staff productivity, discipline and adherence to schedules.
- - Manage client appointments, enquiries, consultations, follow-ups and customer relationships.
- - Handle escalated client queries, complaints and service-related concerns professionally.
- - Ensure excellent client experience, satisfaction and retention.
- - Monitor clinic performance and prepare daily, weekly and monthly operational and sales reports.
- Maintain staff attendance, grooming, discipline and performance records.
- - Ensure proper inventory management, stock availability and coordination for equipment maintenance.
- - Maintain clinic hygiene, cleanliness, safety standards and operational protocols.
- - Coordinate with doctors, cosmetologists and other clinical staff to ensure smooth treatment scheduling and workflow.
- - Conduct regular team meetings, guide employees and ensure achievement of assigned targets.
- - Coordinate with senior management regarding clinic performance, operational requirements and business development.
- Eligibility & Experience
- Graduate in any relevant discipline.
- 6 Months Preferable experience in clinic management, (preferably) in an aesthetic clinic, dermatology clinic, cosmetology centre or medical spa.
- Experience in managing teams and handling clinic operations.
- Strong understanding of aesthetic treatments and clinic services.
- Proven experience in sales management, revenue generation and target achievement.
- Experience in handling client consultations, escalations and relationship management.
- Required Skills
- Sales-driven approach with the ability to achieve revenue targets.
- Excellent leadership and team management skills.
- Strong communication and interpersonal abilities.
- Excellent client-handling and problem-solving skills.
- Strong operational and administrative capabilities.
- Ability to manage multiple responsibilities independently.
- Qualified grooming and presentation.
- Strong reporting, coordination and organisational skills.
📌 Clinic Manager (Mumbai)
🏢 Epsom Wellness u0026 Longevity
📍 Mumbai