We are looking for a Client Servicing Manager to work with a leading Event based company in Mumbai!

As Client Servicing Manager, you are the client's first call and the team's anchor. You own the client relationship day to day. You make sure every project is delivered on time, on brief and to a standard the client is proud of.

WHAT YOU WILL DO

Be the main point of contact for your clients. Understand each brief fully, including what is not written down.

Break every brief into clear tasks, timelines and owners. Give the right work to the right person in the creative, production and operations teams.

Track progress closely and keep a firm hold on delivery.

Build proposals and decks with the team, and present them to clients with confidence. Make the story clear and the key points stand out.

Follow our processes for briefs, approvals, costing, POs and reporting, without skipping steps.

Check quality at every stage, from design files to the final setup on the ground.

Handle on-ground issues calmly. Prioritise, find solutions on the spot and keep the client informed.

Follow up on approvals, feedback and payments, and keep going even when the client is slow or reluctant.





Bring current ideas that add to the client's experience, beyond what the brief asks for.

Stay up to date on what other brands are doing: new formats, trends and technology.

Meet the targets set for your accounts.

WHAT YOU MUST HAVE

3 to 5 years of client servicing in an experiential, BTL, events or brand activation agency. Corporate and brand work only. A social or wedding events background is not the right fit for this role.

Persistence. You do not give up when a client delays or pushes back.

A friendly, easy manner. People find you easy to talk to, and you build a connect quickly.

Sharp, structured thinking. You can break a complex task into clear steps.

Clear communication. You are precise with clients, team and vendors, and you can make a complex idea simple.

Professional presence. Well groomed, and you carry yourself well in client meetings.

Discipline with process. You follow set processes and do not miss steps.

Industry awareness. You know what other brands are doing and what is new in experiential marketing.

Interested candidates can write to us at [HIDDEN TEXT]

Warm Regards

Whizz HR

📌 Client Servicing Manager - Events (Mumbai)
🏢 Whizz HR
📍 Mumbai