Job highlights

- Graduate / Post-Graduate - MBA,BBA,BCom,BA,BSc,MCom,MSc,BCA
- Eligibility & Preferred Background
- This role is ideal for candidates with strong leadership skills,client handling expertise and experience in B2B Manufacturing Operations
- 7 years experience in Client Servicing,Client Relationship Management,B2B Client Coordination,Account Management or Operations Management

We are hiring a Client Servicing Manager to lead B2B Client Servicing, Client Handling and Customer Relationship Management for multiple Manufacturing Accounts. This role is ideal for candidates with solid leadership skills, client handling expertise and experience in B2B Manufacturing Operations. Roles & Responsibilities

Manage and lead multiple B2B Client Accounts for Cosmetics, Pharma & FMCG Manufacturing projects

Oversee Client Handling, Client Servicing, Customer Support and Client Escalation Management

Plan and monitor Order Processing, Order Management, Production Planning and Dispatch Coordination

Coordinate with Manufacturing Operations, Factory Operations, Production Teams, Stores and Dispatch Teams

Supervise Client Account Executives,



Operations Executives, Back Office Team and Interns

Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation

Maintain MIS, Excel Sheets, Data Management and Back Office Records

Analyze Client Feedback, resolve issues, and ensure high Customer Satisfaction

Eligibility & Preferred Background

Graduate / Post-Graduate - MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA

3-7 years experience in Client Servicing, Client Relationship Management, B2B Client Coordination, Account Management or Operations Management

Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage

Strong Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Trend Awareness

Perks:

- Team Outings
- Cafeteria
- Soft Skill Training
- Job Training
- Health Insurance
- Office cab/shuttle

📌 Client Servicing ManagerB Manufacturing (Ahmedabad)
🏢 HCP Wellness
📍 Ahmedabad