Job highlights

- Bachelor's degree with 5 to 10 years in client servicing or corporate B2B account management

- Manage corporate accounts, address client concerns, ensure service quality, identify upsell opportunities, and collaborate with internal teams

Role & responsibilities

- Building solid, long-term partnerships and acting as the primary point of contact for corporate accounts. Serve as the main bridge for daily client inquiries, feedback, and expectations.

- Address client concerns promptly, empathetically, manage service delays transparently, and escalate roadblocks early.

- Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.

- Identifying opportunities for additional services and developing retention strategies to reduce churn.

- Collaborating with sales, marketing,



and product teams to ensure client needs are communicated and met.

- Preparing regular performance reports for management and conducting surveys to gather client feedback.

Preferred candidate profile

- Bachelors degree with 5 to 10 years of experience in client servicing, account management, or handling corporate B2B environments.

- Exceptional written and verbal communication skills with strong presentation abilities.

- High problem-solving capacity, organization, multi-tasking under tight deadlines, and emotional intelligence.

Interested candidates can call or refer to Moulika @(phone hidden).

📌 Client Service Specialist (Chennai)
🏢 Family Health Plan (FHPL)
📍 Chennai