Company Description Incentix Loyalty Pvt Ltd, born at IIT-Delhi, designs loyalty solutions built on trust, transparency, and measurable ROI for Indian brands. The company focuses on closing gaps in traditional loyalty programs by engaging retailers, influencers, and channel partners in a structured, accountable way. Its offerings are tailored to the Indian market and help brands strengthen long-term relationships with their partners.

Incentix

Loyalty emphasizes clear performance metrics, technology-driven engagement, and scalable loyalty strategies that support business growth.

Role Description The Client Services Associate is a full-time, on-site role based in Noida. In this position, the associate will be responsible for managing day-to-day client interactions, addressing inquiries, and ensuring timely resolution of service requests. The role involves coordinating with internal teams to implement loyalty program deliverables, tracking ongoing activities, and preparing basic reports and updates for clients.

The associate will help onboard new clients, support existing client relationships, and provide clear communication on program performance and processes. The role also includes maintaining accurate records,



following established service standards, and contributing to continuous improvement in client experience.

Qualifications

- Candidates should possess strong Client Services and Customer Service skills, with a focus on building and maintaining professional relationships.
- Candidates should possess effective Communication skills, including clear verbal and written communication and active listening.
- Candidates should possess Customer Support skills, including handling queries, resolving issues, and managing expectations.
- Candidates should possess basic Finance understanding relevant to loyalty program metrics, rewards, and reporting.
- Candidates should ideally have prior experience in client-facing roles, preferably in loyalty, marketing, or related services.
- Candidates should be comfortable working in office in Noida, with strong organizational skills and attention to detail.
- A bachelor’s degree in business, commerce, marketing, or a related field is preferred.
- Proficiency with office productivity tools (e.g., spreadsheets, presentations, CRM or ticketing systems) is beneficial.

📌 Client Services Associate (Noida)
🏢 Incentix Loyalty
📍 Noida