- Handle customer queries via multiple channels, resolve complaints, maintain records, and coordinate with internal teams to ensure customer satisfaction and meet service targets
Job Responsibilities
- Handle customer queries through calls, emails, WhatsApp, or chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues professionally.
- Follow up with customers to ensure their concerns are resolved.
- Maintain customer records and update details in the system.
- Coordinate with internal teams to resolve customer issues.
- Ensure customer satisfaction through effective communication.
- Meet customer service targets and maintain service quality.