Company: OMOTEC (On My Own Technology)

Department: Research &

- Innovation

Location: Mumbai

Employment Type: Full-time

Role Overview

OMOTEC is looking for a proactive and relationship-driven Client Manager who will act as the primary point of contact for clients, schools, and institutional partners. The role involves managing client relationships, understanding project requirements, coordinating with internal technical teams, and ensuring timely and successful delivery of research, robotics, innovation, and STEM-based projects.

Key Responsibilities

1. Client Relationship Management: Build and maintain strong relationships with schools, institutional clients, and key stakeholders.

2. Client Communication: Act as the primary point of contact for client queries, feedback, project updates, and escalations.

3. Requirement Gathering: Understand client expectations, project objectives, timelines, and deliverables.

4. Project Coordination: Coordinate with Research Associates, STEM Trainers, Engineers, and internal teams to ensure smooth project execution.

5. Project Monitoring: Track project milestones, timelines, deliverables, and quality standards.

6. Client Meetings: Conduct regular review meetings, presentations, project demonstrations, and progress discussions.

7. Issue Resolution: Identify potential challenges, resolve client concerns, and ensure timely closure of escalations.

8. Client Retention: Maintain client satisfaction and identify opportunities for repeat projects, renewals, and additional engagements.

9. MIS &
- Documentation:

Maintain client databases, project trackers, meeting minutes, feedback reports, and periodic MIS.

- Cross-functional Collaboration:



Work closely with Sales, Operations, Research &

- Innovation, and leadership teams to align client expectations with delivery capabilities.

Required Qualifications &

- Skills

- Bachelor's degree in Engineering, Science, Management, or a related discipline.

- 2–5 years of experience in Client Management, Account Management, Project Coordination, or Relationship Management.

- Excellent verbal and written communication skills.

- Strong stakeholder management, negotiation, and problem-solving abilities.

- Ability to manage multiple clients and projects simultaneously.

- Good working knowledge of MS Excel, PowerPoint, and project management tools.

- Ability to understand technical concepts related to robotics, STEM, research, and innovation.

- Strong ownership, follow-up, planning, and execution capabilities.

Key Performance Indicators (KPIs)

Performance Area Measurement

Client Satisfaction

Client feedback and satisfaction scores

Project Delivery

Timely completion of project milestones

Client Retention

Renewal and repeat engagement rate

Issue Resolution

Turnaround time for client escalations

Coordination

Internal team and stakeholder alignment

Reporting

Timely and accurate MIS submission

Business Growth

Identification of additional client opportunities

Ideal Candidate:

The ideal candidate should be an excellent communicator and relationship builder who can bridge the gap between client expectations and technical execution. The person should demonstrate robust ownership, accountability, and the ability to ensure that every client interaction and project delivery reflects OMOTEC's standards of quality and innovation.

📌 Client Manager (Mumbai)
🏢 On My Own Technology
📍 Mumbai