Client Experience Manager (EOR Operations) (India)

Client Experience Manager (EOR Operations) (India)

13 Nov
|
Versatile Club - Employer of Record
|
India

13 Nov

Versatile Club - Employer of Record

India

Versatile Club | Bengaluru, India | Remote | Full time | Immediate Joiner

About Versatile

Versatile (Foo Falcon Technologies Pvt Ltd) is an Employer of Record for India. We legally employ people in India on behalf of global companies, and we also recruit for clients.

The role

You own assigned clients and employees from the day a deal is agreed to the day they leave. You run onboarding, offer letters, payroll inputs, partner logistics and day-to-day support. You are the main point of contact between clients, our hiring team, our partners and the founder.

This is an operations role with real compliance weight. It suits someone who is comfortable with Indian payroll, statutory rules and contracts, and who takes ownership of outcomes.

What You Will Do

- Run client onboarding: collect details on our platform, track contracts through signature, invoices until the first hire is live.
- Run employee onboarding: collect terms and documents, coordinate background checks, prepare offer letters and employment agreements with our chartered accountants.
- Send accurate payroll inputs, review invoices and payslips before they go out.
- Track statutory work: PF, ESI, professional tax, TDS, labour welfare fund and state registrations as we hire in new states. Keep the compliance calendar current.
- Manage partners for laptops, insurance and coworking space, including KYC, addenda, delivery and returns.
- Review client contracts and prepare them for the founder’s decision.



You flag issues and track outcomes, and the founder makes the final call.
- Handle employee queries on payslips, PF, leave, insurance and exits, and issue experience and relieving letters on time.
- Build and maintain trackers, SOPs and templates, and send a weekly report to the founder.

What You Will Need

- 2+ years in HR operations and payroll, compliance or client operations in India. We are flexible for strong candidates with fewer years.
- Strong communication skills. You will work with our global clients.
- Comfort using AI tools like Claude to draft and check work.
- Working knowledge of PF, taxes, gratuity and compensation structure.
- Understanding of Indian labour law basics: probation, notice, leave, minimum wage, Shops and Establishments, LWF, POSH.
- Experience reading commercial or employment contracts and flagging what needs a decision.
- A habit of checking details and escalating early, with a clear recommendation.
- High adaptability. You learn recent tools, rules and client needs quickly and keep delivering as things change.

Good to have

- EOR, PEO or global payroll experience (Deel, Remote, Oyster, Multiplier or similar).
- Experience managing vendors or partners such as insurers, IT or asset rental, or coworking providers.

Skills: payroll,client onboarding,hr operations,vendor management,employee onboarding,contract review,eor,indian labour law,statutory compliances

📌 Client Experience Manager (EOR Operations) (India)
🏢 Versatile Club - Employer of Record
📍 India

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