We're looking for a Client Success & Experience Team Lead to build and lead the

Client Experience function for our B2B SaaS platform.

You'll own the full client journey after sign-up from onboarding and activation through adoption, support, escalations and ongoing feedback with a transparent focus on ensuring clients successfully use the product and derive real value from it.

This is as much a product role as a service role. You'll be the voice of the customer inside the company: spotting where clients struggle, separating training gaps from genuine product problems, identifying recurring patterns and working with Product,

Engineering and QA to fix root causes rather than symptoms.

You'll also build and lead the team and establish the operating system behind it processes, standards, metrics, tools and ways of working so the function can scale as the business grows.

Role & responsibilities





Preferred candidate profile

58 years of experience in Customer Success, Customer Experience,

SaaS/Product Support or CX Operations.

2+ years of experience managing and developing a customer-facing team.

Experience working with B2B SaaS or technology products serving business customers.

A track record of building processes, SOPs, KPIs and performance management systems.

Strong client communication and escalation management skills.

Strong analytical and problem-solving ability, with comfort using data and dashboards to identify patterns and trends.

Strong problem-framing ability able to move from individual customer complaints to identifying the underlying systemic problem.

📌 Client Experience Manager (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru