Job highlights

- Experience in partner network management and negotiation skills

- Build and manage partner garage network, drive expansion, manage relationships, ensure service quality and compliance, coordinate operations, and monitor performance metrics

Role & responsibilities

- Build and manage the city's partner garage network by identifying, evaluating, and onboarding suitable garages based on demand and coverage requirements.

- Drive network expansion and ensure optimum territory coverage by identifying gaps and improving underperforming supply.

- Negotiate commercial terms with garage partners and ensure alignment with the company"s operating model.

- Manage relationships with partner garages and act as the primary point of contact to build trust, engagement, and long-term partnerships.

- Conduct regular partner reviews covering performance, earnings, quality, and compliance, and resolve partner escalations effectively.





- Increase partner throughput and business contribution through effective account management and relationship building.

- Ensure partner garages consistently meet service quality, TAT, and SLA standards and take corrective actions wherever required.

- Coordinate with central operations teams for job allocation, capacity planning, and demand-supply balancing across the city.

- Monitor partner and city-level business performance, identify operational leakages, and take necessary actions to improve margins and profitability.

- Track key performance metrics including active partner count, network coverage, city revenue/GMV, partner retention, NPS, service quality, SLA adherence, and throughput per partner.

- Be comfortable working on-ground across the city and managing field operations effectively

📌 City Network Head (New Delhi)
🏢 Spinny
📍 New Delhi