About Certinal: Certinal is a growing enterprise SaaS company specializing in digital signatures, consent management, and data privacy compliance. With a strong focus on healthcare, life sciences, and enterprise customers, Certinal is expanding its presence across India, the US, and international markets.

Role Overview: We are looking for a highly driven, analytical, and execution-oriented Chief of Staff to work directly with the CEO. The role involves driving strategic initiatives, overseeing day-to-day business operations, improving organizational effectiveness, and ensuring cross-functional alignment and execution across the company.

Reports To: Chief Executive Officer

Experience: 5–10 years

Employment Type: Full time

Roles & Responsibilities:

- Partner with the CEO to define, prioritize, and execute company-wide strategic initiatives.
- Oversee day-to-day business operations, ensuring smooth functioning and coordination across departments.
- Drive cross-functional projects across Sales, Marketing, Product, Engineering, Finance, HR, and Operations.
- Create and implement operational playbooks, SOPs, and scalable processes across business functions.
- Oversee recruitment and hiring activities, including manpower planning, interview coordination, hiring progress, and timely closure of critical positions.
- Oversee administrative functions, vendor management, office operations, and internal operational requirements.
- Drive AI adoption initiatives across departments to improve productivity, automate workflows, and enhance operational efficiency.
- Monitor business performance, including revenue, sales pipeline, customer acquisition, and operational KPIs.
- Identify business bottlenecks, recommend solutions, and ensure timely execution of corrective actions.
- Lead strategic planning,



market research, competitive analysis, and new business opportunity assessments.
- Drive leadership reviews, operating cadences, and accountability across functional teams.
- Prepare executive presentations, business reviews, dashboards, and board-level reports.
- Support GTM initiatives, market expansion, strategic partnerships, and revenue growth programs.
- Coordinate high-priority engagements with customers, partners, advisors, and external stakeholders.
- Take end-to-end ownership of special projects and critical business priorities assigned by the CEO.

Qualifications & Experience:

- Bachelor's degree in Engineering, Business, Finance, or a related field. MBA preferred.
- 5–10 years of experience in strategy, business operations, management consulting, founder's office, or CEO's office.
- Experience in SaaS, technology, or high-growth startup environments preferred.
- Strong analytical, problem-solving, project management, and business communication skills.
- Experience in building processes, managing cross-functional initiatives, and driving operational excellence.
- Familiarity with AI tools, workflow automation, and technology-driven productivity improvements.
- Proven ability to manage multiple priorities and influence stakeholders without direct authority.
- High ownership, bias for action, adaptability, and ability to work in a fast-paced environment.

Ideal Candidate: Someone who thinks strategically, executes independently, and takes complete ownership of outcomes. The ideal candidate should be equally comfortable developing business strategy, building operational processes, overseeing execution, and solving day-to-day challenges. This is a high-impact role offering direct exposure to the CEO and an opportunity to play a key role in scaling Certinal's business.

📌 Chief of Staff (Bengaluru)
🏢 Certinal
📍 Bengaluru